Contact information
Perfume Decant is a Canadian decanting business shipping across Canada by ground.
This is the fastest way to reach us and it is a real person, not a ticket queue. We answer within one business day, usually sooner. Include your order number if you have one.
What to write to us about
Anything at all, but especially: a parcel that has not arrived, a decant that leaked, a question about which size suits how you actually wear fragrance, or whether something in the catalog is close to a scent you already own. We would rather answer that before you order than process a refund after.
Business hours
Orders are packed and email is answered Monday to Friday. Messages sent over the weekend are picked up on the next business day.
Returns and shipping
See our refund policy and shipping policy.