Refund policy

Every decant is filled by hand from a retail bottle after you order, so there is no shelf stock to return it to. That shapes the policy below: we are strict about change-of-mind returns and generous about anything that goes wrong on our end.

If something arrives damaged, leaking, or wrong

Tell us within 14 days of delivery and we will replace it or refund it in full, including what you paid for shipping. Email perfumedecantca@gmail.com with your order number and a photo of the parcel and its contents, taken before you unpack any further. The photo is not a hurdle — it tells us whether the problem happened in packing or in transit, which is how we stop it happening to the next person.

You do not need to ship anything back to us. Fragrance is a flammable liquid (UN1266) and cannot travel as ordinary mail, so asking a customer to return it would be asking them to break carrier rules. Keep it or dispose of it.

If the parcel does not arrive

Ground transit across Canada is typically five to ten business days, and winter weather can add to that. If tracked shipping shows no movement for seven days, or an untracked parcel has not arrived after 15 business days from dispatch, contact us and we will replace the order or refund it. We do not ask you to wait indefinitely on a carrier.

Change of mind

We cannot accept returns of opened decants. A decant is an unsealed cosmetic that has been on someone else's skin-facing atomizer; reselling it would be unsafe and we will not do it. This is the same rule that applies to opened fragrance at any Canadian retailer.

If you have not opened the decant and the outer seal is intact, contact us within 14 days of delivery and we will refund the item less the original shipping cost. Because the decant cannot be mailed back to us, we may ask for a photo showing the unopened seal instead.

If you ordered the wrong size or the wrong fragrance and tell us before the order ships — usually within one business day — we will simply change it. Nothing has been filled yet at that point.

Scent is not a defect

A decant you do not enjoy is not a faulty product, and the whole reason this store exists is so that discovering that costs you $25 instead of $400. We will not refund a fragrance because it did not suit you. We will happily tell you what else in the catalog might, if you write and describe what you did not like about it.

How refunds are issued

Refunds go back to the original payment method within three to five business days of approval. Your bank may take a few days longer to show it. We do not issue store credit in place of a refund unless you ask for it.

Cancelling an order

Orders can be cancelled in full for any reason until they ship. After that, the sections above apply.

Contact

Email perfumedecantca@gmail.com. We answer within one business day. Include your order number and we will not ask you to repeat yourself.

Nothing in this policy limits your rights under applicable Canadian consumer protection legislation.